Skycastle
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Privacy Policy​
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​Effective Date: March 1, 2026
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Skycastle (“we,” “our,” or “us”) is committed to protecting the privacy and security of personal information. We operate as a United States-based business with operations conducted under a Mexico-based DBA and utilize globally distributed, industry-leading service providers such as Microsoft, Google, and Wix.com.
This cross-border operational model allows us to leverage best-in-class tools and infrastructure in a highly efficient manner, enabling us to deliver premium, secure, and scalable solutions to our clients while maintaining cost efficiency, savings that we pass directly on to you.
We design our data practices to comply with applicable privacy and data protection laws and regulations of the United States and Mexico, as well as recognized international best practices for data security and cross-border data handling.
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1. Our Commitment to Your Privacy
Your privacy matters to us, and we are committed to keeping your information safe. We never sell your data, and we will never share it without your approval. This policy explains what we collect, why we collect it, and how we protect it.
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2. Information We Collect​
We may collect the following categories of personal information:
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Identifiers, including name, email address, and phone number
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Commercial information, including company name and transaction details
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Payment information (processed exclusively by third-party payment processors)
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Internet or network activity information, including IP address, browser type, and usage data
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Communications, including messages, inquiries, and form submissions
We do not knowingly collect sensitive personal information beyond what is necessary to provide our services.
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3. How We Use Your Information
We use personal information for legitimate business purposes, including:
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Providing, operating, and maintaining our services
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Communicating with users and responding to inquiries
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Processing payments and fulfilling transactions
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Managing client relationships and internal operations
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Improving website performance and user experience through analytics
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Following up on service inquiries and potential business opportunities
We process personal data only to the extent necessary for these purposes.
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4. Data Sharing and Security
Data Sharing
We do not sell or share your personal information without your consent. In certain cases, we may work with trusted third party providers, including:
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Secure payment processors like Stripe or PayPal
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Analytics tools such as Google Analytics
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Email or marketing platforms, only if you opt in
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Trusted hosting partners such as Microsoft or Google
These partners help us operate smoothly but do not receive your information for their own marketing or resale.
Data Security
We take data security seriously. To safeguard your information, we use:
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Encrypted Cloud Storage – We only handle client data in secure, encrypted cloud environments provided by Microsoft OneDrive and, in some cases, Google Drive and Apple iCloud.
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No Physical Storage – We will never store your data on physical drives without your explicit consent.
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Strict Access Controls – All access to client data is protected by two-factor authentication (2FA) and restricted to internal authorized personnel only.
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5. Cookies and Tracking Technologies
Cookies help us improve your experience and understand how our website is used. We use:
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Essential cookies for website functionality.
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Analytics cookies for traffic insight and improve user experience.
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Marketing cookies for ads or promotions (only if you opt in).
You may disable cookies through your browser settings.
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6. Your Rights and Choices
You are in control of your information. You may:
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Request a copy of your personal data
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Ask us to correct or update your information
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Request deletion of your data, as long as no legal or contractual obligations prevent it
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Opt in or out of marketing emails at any time
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Manage cookie preferences through your browser
To make any request, contact us at contact@skycastle.pro. We treat all privacy-related requests as high priority and aim to respond to and fulfill valid requests within 24-48 hours, subject to identity verification and applicable legal requirements.
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7. Third-Party Websites and Services
Our website may include links or tools from other companies such as Microsoft, Google, Stripe, or PayPal. While we choose reputable partners, we do not control their privacy practices. We encourage you to review their policies before sharing any information with them.
Skycastle is not responsible for how third parties use or protect your information.
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8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or operational requirements, unless a longer retention period is required or permitted by law.
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9. International Data Transfers
Due to the nature of our operations, personal information may be transferred to, stored in, or processed in multiple jurisdictions, including the United States and Mexico, as well as other countries where Microsoft, Google and Apple operate.
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We rely on Microsoft, Google, and Apple to implement appropriate safeguards for cross-border data transfers consistent with applicable legal standards of the United States and Mexico.
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10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any major updates will be posted on here our website or shared with you directly if needed.
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For any questions about this policy, you can contact us at contact@skycastle.pro
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